Policies

I gladly accept returns, exchanges and cancellations

Contact me within: 3 days of delivery
Dispatch items back within: 7 days of delivery
Request a cancellation within: 1 hour of purchase

 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Digital downloads
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Processing time
The time I need to prepare an order for dispatch varies. For details, see individual items.
Estimated delivery times
North America: 14-24 business days
Europe: 10-21 business days
Australia, New Zealand and Oceania: 14-28 business days
Asia Pacific: 14-28 business days
I'll do my best to meet these dispatch estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.